Privacy Policy — Tekhook.co

Effective Date: 2025-01-26

1. Introduction

Tekhook Communication FZE LLC (“Tekhook”, “we”, “our”, or “us”) operates https://tekhook.co and provides enterprise messaging and communication services, including SMS, WhatsApp Business API, RCS messaging, and OTP delivery solutions.

We are committed to protecting your privacy and safeguarding personal and business data. This Privacy Policy explains how we collect, process, and protect personal information when you use our services.

2. Information We Collect

• Account & Business Information: Company name, contact details, login credentials, and API keys.Communication Consent By submitting your information, you authorize Tekhook to contact you via phone, SMS, RCS, WhatsApp, or email for informational and promotional purposes related to our services. You can opt out of promotional communication at any time by contacting us
• Messaging & Communication Data: Recipient and sender numbers, message metadata, delivery reports, and content (where required for delivery or troubleshooting).
• Billing & Payment Data: Billing contact info, invoices, and transaction history (no full card storage).
• Technical & Usage Data: IP addresses, device/browser info, API logs, cookies, and session identifiers.
• Customer Support Data: Support requests, communications, and feedback.

3. How We Use Your Data

We use collected data to deliver messaging services, authenticate accounts, process payments, provide support, comply with legal obligations, and improve service performance and reliability.

4. How We Share Data

Data may be shared with carriers, technology providers, payment processors, and regulatory authorities as required. We do not sell or rent personal data to third parties.

5. International Data Transfers

Data may be transferred outside your country of residence. Where applicable, safeguards such as Standard Contractual Clauses (SCCs) and Data Processing Agreements (DPAs) are applied to ensure compliance with global privacy standards.

6. Data Retention

• Message Data: Retained up to 90 days unless otherwise contractually agreed.
• Billing Records: Retained up to 7 years as required by tax and financial regulations.
• Support Records: Retained up to 2 years for dispute resolution and quality assurance.

7. Security

We use technical and organizational measures including encryption, multi-factor authentication, and monitoring to secure data. No system is 100% secure, but we continually improve safeguards.

8. Your Privacy Rights

You may have rights to access, correct, delete, or restrict your personal data, request data portability, or object to processing (subject to applicable law). Contact legal@tekhook.co to exercise your rights.

9. Cookies & Tracking

We use cookies for authentication, analytics, and security. You may disable cookies via browser settings, though some features may not function correctly.

10. Children’s Privacy

Our services are for business use only and not intended for individuals under 18. We do not knowingly collect children’s data. If you believe a child’s data was submitted, please contact us immediately.

11. Updates

We may update this Privacy Policy periodically. The latest version will always be available at https://tekhook.co/Privacy with a new effective date.

12. Contact Us

Tekhook Communication FZE LLC
BC-755484, 2nd Floor, Amber Gem Tower, Sheikh Khalifa Street,
Ajman, United Arab Emirates
Phone: +971 585767831
Email: legal@tekhook.co