Question 1

How does Tekhook ensure high SMS deliverability?

Accepted Answer

Tekhook maintains direct SS7 connections with over 800 mobile network operators worldwide. By bypassing aggregators and using AI-driven dynamic routing, we eliminate unnecessary hops and ensure messages take the most reliable path with 99.9%+ delivery rates.

Question 2

Is the Tekhook platform compliant with data privacy laws?

Accepted Answer

Yes. Tekhook is ISO 27001 certified, fully compliant with GDPR and CCPA, and undergoes regular SOC 2 Type II audits. We also offer HIPAA-ready solutions for healthcare clients.

Question 3

Can I integrate Tekhook with my existing CRM?

Accepted Answer

Absolutely. We offer native integrations with Salesforce, HubSpot, Shopify, Zendesk, and 100+ platforms. Our REST APIs and webhooks allow connection to virtually any custom backend or CDP.

Question 4

What channels does the Tekhook Omnichannel API support?

Accepted Answer

Our unified API supports SMS, Voice, Email, WhatsApp Business, RCS Messaging, and Viber. You can manage conversations across all channels through a single interface with intelligent fallback routing.

Question 5

Does Tekhook offer 24/7 support?

Accepted Answer

Yes, enterprise plans include 24/7/365 priority support with a dedicated Technical Account Manager (TAM) and guaranteed SLAs for response times.

Question 6

What is a CPaaS platform?

Accepted Answer

CPaaS (Communications Platform as a Service) is a cloud-based platform that enables developers to add real-time communication features like SMS, voice, video, and messaging to applications via APIs, without building backend infrastructure.

Question 7

What is a Customer Data Platform (CDP)?

Accepted Answer

A CDP is a unified customer data platform that aggregates data from all touchpoints—CRM, web, apps, and messaging channels—to create a single 360-degree customer profile, enabling hyper-personalized marketing and automated journey orchestration.

Question 8

How many countries does Tekhook cover for SMS?

Accepted Answer

Tekhook provides SMS coverage in 190+ countries with 800+ direct carrier connections, ensuring global reach with sub-second delivery latency.